the CINDER Blog

Insights & Best Practices

Articles and stories about Trust and Safety
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Brian Fishman Keynote to Terrorism and Social Media Conference (June 17, 2024)

This is the text of a keynote presentation given at the Terrorism and Social Media (TASM) at Swansea University on June 17, 2024. It has been lightly edited for clarity, contains fewer images than those presented during the live presentation, and includes several hyperlink references not applicable for a live audience.

Cinder Joins the Christchurch Call

Cinder is proud to join the Christchurch Call, a multi-stakeholder community established after the Christchurch, New Zealand terrorist attack in 2019.

Toward a Concept of Trust & Safety Orchestration

What is orchestration and how does it matter to Trust & Safety? How can managing and coordinating responses to platform abuse increase human-machine effectiveness?

Queues: Agility, Customization, and Automating Triage

We built Queues in the Cinder platform to be highly configurable. This post will look at how this flexibility enables faster process change and supports more automated reviews.

Trust & Safety: The Decision Spectrum and Organizational Structure

At Cinder, we conceptualize some of that complexity in the Decision Spectrum, a framework that describes a range of Trust & Safety decision types on a spectrum reflecting various levels of complexity.

Measuring Trust and Safety

Measuring the success (and limitations) of a Trust & Safety program is a complex process, particularly because many Trust & Safety departments are considered cost centers.

Case Study: How Character.ai Reduces Human Moderation with Cinder

Character.ai partnered with CinderAI to help add automated decision making as a component to their moderation strategy. Here are the results.

Case Study: How Cinder Helped Black Forest Labs Launch FLUX.2 Without Compromising on Safety

How Cinder Helped Black Forest Labs Launch FLUX.2 Without Compromising on Safety

Know Your (North Korean) Applicants: How We Use Cinder to Identify Fraudulent Candidates in our Hiring Pipeline

We built a Know Your Applicant process that utilizes Cinder itself to screen for fraudulent applicants. It’s working.

StopNCII and Cinder Partner to Prevent Non-Consensual Intimate Imagery

Cinder is partnering with StopNCII.org to improve the industry response to Non-Consensual Intimate Imagery.

Maximizing QA Impact: Tools, Scaling, Metrics, and the Role of AI

QA is a powerful mechanism for aligning your decisions with your strategic goals. Here's a breakdown on how to maximize your QA effort for your trust and safety teams.

Announcing SCIM support for Cinder: User Management That Spans Your Content Moderation Platform

Cinder now supports SCIM (System for Cross-domain Identity Management). This means that access to the sensitive information in your trust and safety software remains secure and accessible to only those teammates that need it.