BPO transition planning
Migrate from one provider to another, or to in-house operations, without losing decision quality or coverage.
BPO transition + moderation
Make your moderation operation the competitive edge.
Workforce planning, tooling, and operations expertise to get more out of your BPO. Whether you're optimizing what you already have or transitioning to something built for what's next.
Overview
Your BPO isn't a line item. It's a lever.
The industry spends over $50B a year on human moderation. Most of that spend is locked into operations that were designed for a different volume, a different threat surface, and a different set of policies than the ones in front of your team today.
We've built and run the operations behind some of the largest moderation programs on the internet. Cinder's services team helps you transition, optimize, or replace your BPO with operations engineered for agentic enforcement and modern review.
Capabilities
What we do
Workforce design and capacity modeling
Right-size your team to the work that's left after agents handle volume. Plan for surge, drift, and policy expansion.
Operations optimization
Tighten queue design, reviewer workflows, escalation paths, and SLA performance. Measured against the metrics that matter to your business."
Quality programs
Golden sets, calibration cycles, sampling strategies, and reviewer enablement that hold accuracy steady as your team and agents change.
Tooling rollouts
Stand up Cinder reviewer tooling end to end — including reviewer enablement, manager dashboards, and QA infrastructure.
Managed moderation operations
When you want us to run it, we run it. Outcome-based engagements, not headcount contracts.
“Cinder provided rigorous adversarial testing that matched our release velocity. Their team found important edge cases and helped us address them before launch.”
Ben Brooks, Head of Public PolicyBlack Forest Labs